Unlock Telecalling Success with Business i ERP
Track every telesales & marketing calls, gain real-time insights into performance and improve caller productivity while staying updated on lead progress from a single dashboard.
Built to Support and Improve Telecalling Performance
Business i gives your team complete visibility into calling activity by turning call data into real-time insights, it helps sales, marketing, and support teams work more efficiently and build a structured, results-driven telecalling workflow.
Complete Call Visibility in One Dashboard
Track all incoming, outgoing, missed & connected calls across your team. View call time, duration, and employee activity in real time.
Manage Leads from Every Call
Capture leads directly from calls and manage follow-ups with ease. Assign leads, track status, and ensure no enquiry is missed or delayed.
Clear Reports for Better Decisions
Access simple reports on calls, leads, and team performance. Understand trends, identify gaps, and improve daily operations using real-time data.
Track Orders Linked to Customer Calls
Monitor customer orders from request to completion. View order status, updates, and follow-ups in one place to reduce confusion and repeat calls.
Control Employee and Vehicle Movement
Manage employee and vehicle outpass entries efficiently. Track purpose, time out, and return status to maintain transparency and operational control.
A Smarter Way to Manage Help Desk Operations
Bring all support activities into one platform. Track interactions, manage requests, and maintain accountability across your organization.
How Does Business i Help Desk Work?
All customer calls, enquiries, and service requests are automatically logged in one centralized system. This ensures no interaction is missed and every request is tracked from the first contact.
Teams get a clear view of open calls, tickets, and pending actions. This helps them respond quickly, manage follow-ups efficiently, and deliver a better customer experience.
Each request is assigned to the right team or employee with proper ownership. This keeps work organized, avoids confusion, and ensures accountability at every step.
Simple reports and dashboards show call trends, workload distribution, and response performance. Managers can use these insights to plan better and improve overall service quality.
Frequently Asked Questions
Business i Help Desk helps businesses manage customer calls, service requests, tickets, and follow-ups from one place. It ensures every enquiry is tracked, assigned, and resolved without delays.
The Help Desk tracks all incoming, outgoing, missed, and connected calls. It records call details like time, duration, and employee activity, giving complete visibility into calling operations.
Yes. Business i Help Desk converts customer calls into leads and helps teams track follow-ups and status updates. This ensures no enquiry is missed and every opportunity is handled on time.
Business i Help Desk offers simple reports on calls, leads, tickets, and team activity. These insights help managers understand workload, identify gaps, and improve response times.
Business i Help Desk is suitable for sales teams, support teams, and service-based businesses of all sizes. It works well for organizations that handle high call volumes and customer requests daily.
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